WHAT IS YOUR CANCELATION POLICY?

We require at least 24 hours advance notice for any cancelations/reschedules.

 

IS THERE A FEE FOR LAST MINUTE CANCELATIONS?

Yes. There is a fee of up to 50% of the price of your cleaning for any cancelations. We understand that things happen that are out of one’s control, but the time slot allotted for you cannot be filled last minute. Which means our cleaners are unable to be paid. We apologize for any inconvenience this may cause.

 

IS THERE A DEPOSIT?

We do not require a deposit for an initial cleaning. However, if an appointment is rescheduled, a non-refundable deposit will be collected that will be applied to the cost of your cleaning.

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WHEN IS PAYMENT FOR MY SERVICES DUE?

We require payment to be paid by 6pm EST on the same day of services. If payment is not made by the deadline there will be a $25 late fee added to your invoice.

 

DO YOU TAKE ZELLE OR PAYPAL PAYMENTS?

Unfortunately, we currently do not accept Zelle or PayPal payments.

 

WHAT PAYMENT METHODS CAN I USE?

We accept credit/debit cards only.

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WILL YOU SEND AN INVOICE FOR MY SERVICES?

Our office will be sure to email you a copy of your paid invoice immediately after the services have been render. Make sure to provide the cleaning crew with your email address where you would like us to send the invoice.

 

WHAT SHOULD I DO BEFORE SQUEAKY'S CLEANING SERVICES ARRIVES?

To ensure proper cleaning, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable and safe while we clean. Following through with these requests will help both your family and our team.

 

WHAT CAN I EXPECT TO BE CLEANED?

We clean a wide range of items including:

• Appliances

• Bathrooms

• Mirrors

• Sweeping/Vacuuming

• Dusting

• Mopping

• Trash Removal

• Stove Top Cleaning

• Dusting

• Ceiling Fans

 

We also offer at an additional cost:

• Fridge Interior

• Oven Interior

• Changing Bed Linens

• Carpet Cleaning

• Laundry Services

• Windows and Blinds

 

WHAT DO YOU NOT CLEAN?

We do not typically clean:

• Animals

• Fireplaces

• Oven hoods

• Dishes (unless previously discussed)

• Access amount of bodily fluids

We also do not clean any toys or pick up any clutter.

 

DO YOU DO ANY ORGANIZATION?

Unfortunately, we do not.

 

DO I NEED TO BE HOME FOR THE CLEANING?

No. Most of our clients have day jobs or other obligations. All we ask is that we are provided with any access codes there may be and/or access to a spare key. We will make sure to lock up as soon as we are done.

 

If you are not home however, and we cannot gain access after 15 minutes of our arrival, you will be charged a cancelation fee.

 

DO I NEED TO PROVIDE MY OWN CLEANING PRODUCTS?

No. We provide our cleaners with all the equipment and supplies they will need.

 

WHAT KIND OF PRODUCTS DO YOU USE?

All our products are mild, and we do not use any harsh chemicals. They are all baby safe and pet friendly.

 

HOW OFTEN ARE SERVICES OFFERED?

We offer weekly, bi-weekly, monthly and one time cleanings.

 

AM I ALLOWED TO TIP?

We would never expect a tip from any client. If you feel that our provided service was above your expectations, you are more than welcome to tip our cleaners.

 

CAN I EXPECT THE SAME CLEANER EVERY TIME?

We believe in building trust and rapport with all our clients. So, we do our best to keep the same cleaner every time. If for any reason your regular cleaner in unavailable, we will make sure to find a suitable replacement.

 

CAN I PROVIDE YOU WITH SPECIAL INSTRUCTIONS?

Yes. Your preferences give us the knowledge we need to make sure that you’re completely satisfied with your home’s level of clean. In order to be sure that your preferences are recorded in your cleaning plan, we recommend that you call us directly. Our friendly office staff would be happy take down any, and all, information. That way you don’t have to repeat them every time we arrive.

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DO YOU OFFER REFUNDS?

Unfortunately, we don't offer any sort of refunds for our services. Our services are clearly explained as to what is included in your cleaning upon booking and our time and services are very valuable. ALL SALES ARE FINAL

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WHAT HAPPENS IF I AM NOT FULLY SATISFIED WITH MY CLEANING?

We understand that not everyone has the same expectations of a cleaning service and we can't satisfy everyone. However, we are happy to work with you to fix any concerns or issues you may have with your services. YOU MUST NOTIFY US WITHIN 24 HOURS OF YOUR CLEANING FOR US TO BE ABLE TO RESOLVE ANY CONCERNS YOU HAVE.